Category - organisational learning

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Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale
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Gonski? Let’s get serious about school improvement
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Tony Bryk Australian tour kicks off
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Carnegie Summit on Improvement in Education
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Universities: core business (and analytics) in 2030?

Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

The Learning Emergence team hosted an International Centre for Infrastructure Futures workshop at the Systems Centre  yesterday to explore the synergy between ‘customer journeys’ as developed in the digital architecture of retail banking – and ‘learning journeys’ as developed by the Bristol team to capture the personal and social processes which contribute to the development of ‘resilient agency’. the achievable goal of true ‘customer at a time’ value management with many millions of customers Dec Blue Partner  Tim Crick, also a Learning Emergence Partner, showed how advanced customer decisioning technology can help organisations deliver agile and adaptive ‘customer at a time’ value management strategies across digital, assisted and face-to-face  channels. This transformation in approach to customer management is radical – from a product/campaign centred approach to a[…]

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Gonski? Let’s get serious about school improvement

Good news: the Prime Minister is reconsidering his government’s decision not to fund the remaining educational reforms recommended in 2011 by the Gonski Report. However, the depressing track record of so many school improvement efforts was highlighted last week when new education minister Simon Birmingham noted: We need to acknowledge that state and federal governments have ploughed lots more money into schools in recent years and with all of that extra money we haven’t necessarily seen improved educational outcomes” […] “There’s far more to getting better outcomes than just putting more money on the table.” And he’s right. New work from Tony Bryk, President of the Carnegie Foundation for the Advancement of Teaching, in Australia this week, shows just why educational[…]

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Tony Bryk Australian tour kicks off

Ruth, Chris and I are delighted to be hosting Tony Bryk this week, with colleagues at a series of events in Adelaide, Melbourne and Sydney. Tony is the leading figure in the Educational Improvement Science movement, and we look forward to stimulating conversation with colleagues at  the NSW and VIC Departments for Education, and leaders from diverse school contexts. Learn more. . .

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Carnegie Summit on Improvement in Education

I’ve just returned from this conference at which I gave a paper reporting on our proof of concept study in applying hierarchical process modelling to school improvement: Evaluating Wider Outcomes of Schooling, the ECHO project. The paper reporting the project has just been accepted for publication in Educational Management, Administration and Leadership. Improvement Science – Systems Architecting The theme of the conference was Improvement Science. In the world of Engineering and infrastructure, this would be called ‘systems architecting’. It was about a holistic, rigorous approach to improving organisations as complex systems, engaging all stakeholders in defining purpose, analysing the system, defining a measurement model, rapidly prototyping improvement strategies, whilst harnessing collective intelligence and ‘learning our way forwards’. There were thought[…]

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Universities: core business (and analytics) in 2030?

 Ruth and I have the privilege of working with Randy Bass [blog] and team at Georgetown University. Randy is a leading thinker  around the deep purpose of higher education, and how this entails rethinking student qualities, and analytics. Jump to 40mins for his closing comments in this keynote envisaging higher ed in 2030. Here’s the gist: Our calling as a university is the formation of men and women (but many institutions do this of course). However, we do so in the context of a community of enquiry and knowledge creation (fewer institutions do this). Moreover, we do so for the public, common good (fewer still have this explicit mission). These three are interlocked and inseparable. The railroad companies who thought they were in the business of railroads went bust. The ones who thrived understood[…]

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