Category - Ecological Age

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Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale
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Culture Futures – learning and culture change go hand in hand

Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

The Learning Emergence team hosted an International Centre for Infrastructure Futures workshop at the Systems Centre  yesterday to explore the synergy between ‘customer journeys’ as developed in the digital architecture of retail banking – and ‘learning journeys’ as developed by the Bristol team to capture the personal and social processes which contribute to the development of ‘resilient agency’. the achievable goal of true ‘customer at a time’ value management with many millions of customers Dec Blue Partner  Tim Crick, also a Learning Emergence Partner, showed how advanced customer decisioning technology can help organisations deliver agile and adaptive ‘customer at a time’ value management strategies across digital, assisted and face-to-face  channels. This transformation in approach to customer management is radical – from a product/campaign centred approach to a[…]

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Culture Futures – learning and culture change go hand in hand

What is Culture|Futures? Culture|Futures is an international collaboration of organizations and individuals who are concerned with shaping and delivering a proactive cultural agenda to support the necessary transition towards an Ecological Age. The Cultural sector that we refer to is an interdisciplinary, inter-sectoral, inter-genre collaboration, which encompasses policymaking, intercultural dialogue/cultural relations, creative cities/cultural planning, creative industries and research & development. It is those decision-makers and practitioners who can reach people in a direct way, through diverse messages and mediums. Affecting the thinking and behaviour of people and communities is about the dissemination of stories which will profoundly impact cultural values, beliefs and thereby actions. The stories can open people’s eyes to a way of thinking that has not been considered[…]

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