Category - Community

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Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale
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Network for Evidencing Transformative Learning
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Learning Power: new research identifies Mindful Agency as central to resilience
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Carnegie Summit on Improvement in Education
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Networked Improvement Communities: Bryk lectures Bristol 2014

Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

The Learning Emergence team hosted an International Centre for Infrastructure Futures workshop at the Systems Centre  yesterday to explore the synergy between ‘customer journeys’ as developed in the digital architecture of retail banking – and ‘learning journeys’ as developed by the Bristol team to capture the personal and social processes which contribute to the development of ‘resilient agency’. the achievable goal of true ‘customer at a time’ value management with many millions of customers Dec Blue Partner  Tim Crick, also a Learning Emergence Partner, showed how advanced customer decisioning technology can help organisations deliver agile and adaptive ‘customer at a time’ value management strategies across digital, assisted and face-to-face  channels. This transformation in approach to customer management is radical – from a product/campaign centred approach to a[…]

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Network for Evidencing Transformative Learning

          Network for Evidencing Transformative Learning The Learning Emergence team is collaborating in setting up a Networked Improvement Community for enhancing Students’ Resilient Agency. Working initially with schools in Sydney, Melbourne and Adelaide, there are already aspects of this Network for Evidencing Transformative Learning (NETL)  in place, aligned to school improvement priorities. Purpose The (NETL) brings together teachers, school leaders and researchers to design and develop a Networked Improvement Community with the shared purpose of improving pedagogy to enhance students’ resilience in their learning and life narratives. Leaders’ learning will focus on enabling teachers to engage productively in professional enquiry tuned to school improvement. Teacher learning will focus on pedagogies that support students’ resilience in learning and[…]

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Learning Power: new research identifies Mindful Agency as central to resilience

For learning in the complex world of risk,  uncertainty and  challenge, what matters is being able to identify, select, collect, collate, curate and collaboratively re-construct information to suit a particular purpose. This is why there has been a sustained and growing interest in learning dispositions and the personal qualities people, teams and communties need to flourish. As Edgar Morin says: We need a kind of thinking that reconnects that which is disjointed and compartmentalized, that respects diversity as it recognizes unity, and that tries to discern interdependencies. We need a radical thinking (which gets to the root of problems), a multidimensional thinking, and an organizational or systemic thinking After fifteen years of experience in the research and practical application of learning power using a survey tool called the Effective Lifelong[…]

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Carnegie Summit on Improvement in Education

I’ve just returned from this conference at which I gave a paper reporting on our proof of concept study in applying hierarchical process modelling to school improvement: Evaluating Wider Outcomes of Schooling, the ECHO project. The paper reporting the project has just been accepted for publication in Educational Management, Administration and Leadership. Improvement Science – Systems Architecting The theme of the conference was Improvement Science. In the world of Engineering and infrastructure, this would be called ‘systems architecting’. It was about a holistic, rigorous approach to improving organisations as complex systems, engaging all stakeholders in defining purpose, analysing the system, defining a measurement model, rapidly prototyping improvement strategies, whilst harnessing collective intelligence and ‘learning our way forwards’. There were thought[…]

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Networked Improvement Communities: Bryk lectures Bristol 2014

‘Making Systems Work – whether in healthcare, education, climate change, or making a pathway out of poverty – is the great task of our generation as a whole’ and at the heart of making systems work is the problem of complexity.  Prof Tony Bryk, President of the Carnegie Foundation for the Advancement of Teaching,  spent a week with people from the Learning Emergence network, leading a Master Class for practitioners, delivering two public lectures and participating in a consultation on Learning Analytics Hubs in Networked Improvement Communities  (background).  A key idea is that in order to engage in quality improvement in any system, we need to be able to ‘see the system as a whole’ and not just step in and meddle[…]

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