Author - Ruth Deakin Crick

1
Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale
2
Network for Evidencing Transformative Learning
3
Rethinking Educational Leadership: mapping the terrain of leadership in learning organisations in conditions of complexity, diversity and change
4
Learning Power: new research identifies Mindful Agency as central to resilience
5
Carnegie Summit on Improvement in Education

Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

The Learning Emergence team hosted an International Centre for Infrastructure Futures workshop at the Systems Centre  yesterday to explore the synergy between ‘customer journeys’ as developed in the digital architecture of retail banking – and ‘learning journeys’ as developed by the Bristol team to capture the personal and social processes which contribute to the development of ‘resilient agency’. the achievable goal of true ‘customer at a time’ value management with many millions of customers Dec Blue Partner  Tim Crick, also a Learning Emergence Partner, showed how advanced customer decisioning technology can help organisations deliver agile and adaptive ‘customer at a time’ value management strategies across digital, assisted and face-to-face  channels. This transformation in approach to customer management is radical – from a product/campaign centred approach to a[…]

Read More

Network for Evidencing Transformative Learning

          Network for Evidencing Transformative Learning The Learning Emergence team is collaborating in setting up a Networked Improvement Community for enhancing Students’ Resilient Agency. Working initially with schools in Sydney, Melbourne and Adelaide, there are already aspects of this Network for Evidencing Transformative Learning (NETL)  in place, aligned to school improvement priorities. Purpose The (NETL) brings together teachers, school leaders and researchers to design and develop a Networked Improvement Community with the shared purpose of improving pedagogy to enhance students’ resilience in their learning and life narratives. Leaders’ learning will focus on enabling teachers to engage productively in professional enquiry tuned to school improvement. Teacher learning will focus on pedagogies that support students’ resilience in learning and[…]

Read More

Rethinking Educational Leadership: mapping the terrain of leadership in learning organisations in conditions of complexity, diversity and change

Rethinking Educational Leadership: an Open Space Symposium The purpose of the Symposium was to provide experienced practitioners and researchers with an opportunity to bring fresh thinking to the current challenges facing school leaders and to generate new ideas about leadership development. The Open Space Technology provided a means of capturing the collective intelligence generated by the group in response to the core question. This post reports on the outcomes of this Open Space Symposium which was held in 2013. It was designed as the beginning of an ongoing conversation. Open Space Technology: harnessing collective intelligence Open Space Technology is an intentional leadership practice which can create an inspired community of practice, where people work together to create a synergy which is more than[…]

Read More

Learning Power: new research identifies Mindful Agency as central to resilience

For learning in the complex world of risk,  uncertainty and  challenge, what matters is being able to identify, select, collect, collate, curate and collaboratively re-construct information to suit a particular purpose. This is why there has been a sustained and growing interest in learning dispositions and the personal qualities people, teams and communties need to flourish. As Edgar Morin says: We need a kind of thinking that reconnects that which is disjointed and compartmentalized, that respects diversity as it recognizes unity, and that tries to discern interdependencies. We need a radical thinking (which gets to the root of problems), a multidimensional thinking, and an organizational or systemic thinking After fifteen years of experience in the research and practical application of learning power using a survey tool called the Effective Lifelong[…]

Read More

Carnegie Summit on Improvement in Education

I’ve just returned from this conference at which I gave a paper reporting on our proof of concept study in applying hierarchical process modelling to school improvement: Evaluating Wider Outcomes of Schooling, the ECHO project. The paper reporting the project has just been accepted for publication in Educational Management, Administration and Leadership. Improvement Science – Systems Architecting The theme of the conference was Improvement Science. In the world of Engineering and infrastructure, this would be called ‘systems architecting’. It was about a holistic, rigorous approach to improving organisations as complex systems, engaging all stakeholders in defining purpose, analysing the system, defining a measurement model, rapidly prototyping improvement strategies, whilst harnessing collective intelligence and ‘learning our way forwards’. There were thought[…]

Read More

LearningEmergence.net Copyright © 2015