Archive - 2016

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Learning Analytics for 21st Century Competencies?
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Scaffolding deep reflection with automated feedback?
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Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

Learning Analytics for 21st Century Competencies?

We’re delighted to announce a Special Section of the Journal of Learning Analytics, published this week, focusing on the challenge of Learning Analytics for 21st Century Competencies. In our editorial we introduce the nature of the challenge, and after summarising the different researcher and practitioner papers, propose a complex systems approach which takes seriously the ‘layers, loops and processes’ of learning infrastructures and the iterative relationship between the human and the digital, where people learn at the nodes of networked flows of information. Learning analytics is an emerging field powered by the paradigm shifts of the information age. Pedagogy and learning that produce students capable of thriving in conditions of complexity, risk, and challenge by taking responsibility for their own learning journeys, and using technology and analytics[…]

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Scaffolding deep reflection with automated feedback?

We’ve all got used to the idea that computers can understand writing and speech to some degree — Google adverts that match your search queries… asking Siri simple questions… IBM Watson winning Jeopardy! But how does natural language processing fit into learning that goes beyond getting the right answer to a focused question, or matching some key concepts? Language is clearly front and centre in the way that we learn from others, share our understanding, and narrate to ourselves. However, the idea that computers have any substantive contribution to make to the teaching and assessment of writing elicits strong reactions from educators, and understandably so (learn more from this workshop). In recent work that we’ve been doing at University of Technology Sydney, we’re exploring to what extent text[…]

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Customer Journeys: Learning Journeys – beyond ‘nudge’ to digital decisioning at scale

The Learning Emergence team hosted an International Centre for Infrastructure Futures workshop at the Systems Centre  yesterday to explore the synergy between ‘customer journeys’ as developed in the digital architecture of retail banking – and ‘learning journeys’ as developed by the Bristol team to capture the personal and social processes which contribute to the development of ‘resilient agency’. the achievable goal of true ‘customer at a time’ value management with many millions of customers Dec Blue Partner  Tim Crick, also a Learning Emergence Partner, showed how advanced customer decisioning technology can help organisations deliver agile and adaptive ‘customer at a time’ value management strategies across digital, assisted and face-to-face  channels. This transformation in approach to customer management is radical – from a product/campaign centred approach to a[…]

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